Shipping & Returns Policy

Last updated: September 2026 • RedKohl Finland

1. Shipping & Delivery

At RedKohl, we dispatch all orders promptly from our logistics hub. Orders placed on weekdays are processed and dispatched within 24 to 48 hours.

Shipping Rates & Delivery Times

2. Order Tracking

As soon as your package leaves our warehouse, you will receive an automated shipping confirmation email containing your direct tracking code. You can follow your parcel in real-time until delivery.

3. 14-Day Right of Withdrawal (Returns)

Under Finnish and European Union consumer legislation, you have the right to withdraw from your purchase within 14 calendar days of receiving your goods.

Hygiene & Safety Requirements for Cosmetics

Due to health, hygiene, and consumer protection regulations, cosmetic, skincare, and hair care products can only be returned if they are completely unopened, unused, and with all original seals intact. Products with broken seals or signs of usage cannot be refunded or exchanged.

4. How to Initiate a Return

1. Contact our customer support at support@redkohl.com with your Order ID and the item(s) you wish to return.
2. Our team will provide you with the return instructions and return label authorization.
3. Pack the item securely in its original packaging to prevent transit damage.
4. Ship the package to our designated returns facility.

5. Refunds

Once your return is received and inspected by our team, we will send an email confirmation. If approved, your refund will be processed to your original method of payment in EUR within 5 to 7 business days.

6. Damaged or Defective Items

If an item arrives damaged or broken during transit, please photograph the damaged item and outer packaging immediately and notify us at support@redkohl.com within 48 hours of receipt. We will arrange a replacement or immediate full refund.